Return Policy

At Lucky Gem Co. , every item is meticulously handcrafted, showcasing its unique and personalized design. As such, we do not accept returns. This policy reflects the dedication and craftsmanship involved in creating each one-of-a-kind piece.

However, we strive to ensure your shopping experience remains exceptional. In the following special cases, we are here to assist you:

1. Damaged in Transit:
   If your item arrives damaged during shipping, please reach out to us.

2. Quality Issues:
   If there is a defect or quality concern with the item you received, let us know.

How to Contact Us

• Timeframe: Please notify us within 7 days of receiving your order.
• Contact Information: Email us at lijinxu1988@gmail.com.
• Required Information: Include clear photos of the issue and a detailed description.

Resolution Options

Once we review your case, we will provide an appropriate solution, which may include:

• A replacement of the damaged or defective item.
• A partial refund where applicable.

We deeply appreciate your understanding and support of our commitment to quality and artistry. We hope that each handcrafted piece you receive brings joy and meaning to your experience with Lucky Gem Co.